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The software that we specialise in was developed in Cape Town by Mix-Telematics. The software is called FM Professional. The hardware is manufactured in Pietermaritzburg and both software and hardware are exported by Mix-Telematics to over 40 countries worldwide. |
- The current version of software was released in August 2008.
- Mix-Telematics on average release a new version every 6-8 months.
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This will not affect you as the software is run through the bureau and the updates are automatically installed for the life of the contract. |
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The modules available are for: |
- Fleet management
- GPS tracking
- Vehicle GSM/GPRS download scheduler including exceptions
- CPD Costing.
- Fuel costings
- Active tracking with panic button (Optional)
- Trailer I.D. if required (Optional)
- Trailer disconnect. (Optional)
- Impact sensors (Optional)
- Handsfree communication kit (Optional)
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SUPPORT |
Mix-Telematics have over 25 full time developers dedicated to this package alone. This does not include the support team or people employed to manufacture the product.
There is an internet and phone support system during working hours with the Soltrack control room having security support after hours.
On site technical training is a function and responsibility of Soltrack. Technical support teams are based in Gauteng, Cape Town, Durban and Port Elizabeth.
Depending on the urgency of a support request, a query should be attended to within 24 hours. However with the server system the support system should attend to queries almost immediately as the computers are manned continuously by technical staff during working hours |
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REFERENCE SITES |
Thousands of sites have been installed with the split between national and international being 30/70. The equipment is used for industries monitoring transport trucks, commercial vehicles, reps vehicles and plant hire equipment including compressors. Two typical sites utilizing this equipment on a bureau system are listed below with contact names if you wish to contact these companies for reference purposes:- |
- Specialised Property Solutions ( Bidvest) Jan Dames – 011 7965300
- Macsteel – Peter van Schalkwyk/Marcus Goldring – 011-8710301.
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EVALUATION ISSUES |
Evaluation of the product should include viewing documentation of typical reports that have been included in this document. |
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IMPLEMENTATION ISSUES |
Software to be installed on site to connect direct to the database through the internet. GPRS data interface with the vehicle and database is a permanent connection giving 5 minute interval positions that can be increased to 1 minute. |
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BUREAU & COST SCHEDULE |
Bureau Costs includes |
- Cost of sim cards
- GSM/GPRS connection
- GPRS/SMS per month for exception reporting
- Automatic downloads on completion of every trip.
- 24 hour Recovery and exception monitoring. (Optional)
- Bureau reports – See explanation point 10.
- Maintenance and service of equipment over period of contract.
- Support for the above supplied equipment and software.
- Software upgrades
- Bureau is subject to terms and conditions of Master Service Agreement.
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